It goes against the grain, especially for those of us used to "business at the speed of light." But bear with me. I'm not trying to teach you Zen philosophy. But I am going to show you how working backward can move your business forward.
Let's start with a purchase. That's a great place to be, isn't it? The moment when your prospect has become your customer. When money changes hands and your widget or service finds a new home. It's beautiful.
But what got your customer to this point?
I can actually hear a few of you saying, "Who cares? All that matters is that she's here." Well, that attitude may work for a garage sale. Or even a going out of business sale. But if you want more customers, and more moments like this one, it really helps to know what got us here.
So you can do it all over again.
Go ahead and ask her some questions. Get her to fill out a survey. Analyze your web logs. Act like a secret agent if you have to and find out what brought her to you. Find out things like:
How did you hear about us? You absolutely have to know what methods of promotion are working, and what isn't. Otherwise you waste money.
Of course, there are ways to track responses to your marketing without asking. If you're using direct response. If your ad/ commercial/ sales letter asks your prospect to call, use a different number for each ad. Then see which ads bring in the most phone calls. Use coupons, and put a code on each one that tells you where it ran. Have special landing pages on your web site for each and every ad or commercial you run, and track the traffic.
Now you can see what marketing messages are working, and should be increased. And, what isn't working. That you can cut out.
What made you choose us over our competitors? You both know competitors exist, so there's no point in denying it. But your customer has rejected them in favor of you. Why?
Use what you discover here to differentiate yourself in your marketing. That doesn't mean attacking your competitors. It just means calling attention to your more favorable aspects.
What put you in the market for a widget? Find out what problem your product or service is solving. Don't just guess, get the facts. You may be surprised at what you discover. Use this powerful information to craft sales messages that speak to the needs of your prospects.
There are all kinds of ways to get this information. If you have a retail store, you can train your employees to strike up a conversation and ask. You can always give out surveys, and a few customers will fill them out. Offering an incentive, like a discount on their next purchase, is a great way to get more.
Finding out what led your customer to your cash register takes a bit of time and effort. But once you know where the journey started, you can meet others there. And you'll have a much better idea how to guide them to a purchase of their own!
Does your marketing forge an emotional connection with your prospects? It can. Lisa Packer delivers persuasive, targeted copywriting that dramatically increases your business. Unleash the power of words on behalf of your business by visiting http://www.dramatic-copy.com today.
![]() Google News Updated : Sat, 30 Aug 2008 00:25:40 GMT Aid agencies scramble to help flood victims - CNN
CNN - (CNN) -- The grinding misery triggered by the massive floods in a downtrodden part of northeastern India and across the border in Nepal persisted Friday, with government and aid agencies swinging into action to help the 2 million-plus people fleeing ... India: Up to 2000 feared dead in Bihar floods Millions displaced in Bihar floods Publ.Date : Fri, 29 Aug 2008 23:45:57 GMT Microwave baby killer convicted - BBC News
BBC News - A US court in Dayton, Ohio, has convicted a mother of murdering her one-month-old daughter by burning her to death in a microwave oven. Video: Prosecutor: Ohio Mom Killed Baby in Microwave US jury convicts mom in microwaved-baby case Publ.Date : Fri, 29 Aug 2008 20:30:22 GMT Boeing union leaders recommend strike - MarketWatch
MarketWatch - By MarketWatch Leaders of the International Machinists and Aerospace Workers on Friday rejected Boeing's third and final contract proposal and recommended its workers vote to go on strike. Union Leaders Reject Boeing Contract Offer Boeing Union Urges Workers to Reject Offer, Setting Up Strike Publ.Date : Fri, 29 Aug 2008 23:15:15 GMT US Economy: Spending Slows, Inflation Accelerates (Update1) - Bloomberg
Bloomberg - By Shobhana Chandra Aug. 29 (Bloomberg) -- US consumer spending grew at a slower pace in July as the impact of the tax rebates faded and a pickup in inflation eroded Americans' buying power. Bonds fall on mixed economic reports Consumer spending flags, but confidence rises Publ.Date : Fri, 29 Aug 2008 18:25:06 GMT Earwax: Too Much of a Good Thing? - WebMD
WebMD - By Kelley Colihan Aug. 29, 2008 -- The body is a miraculous mechanism. Consider the once-lowly earwax. People used to try to remove it. Leave That Ear Wax Alone National Guideline Against Ear Poking Publ.Date : Fri, 29 Aug 2008 18:32:14 GMT Protests Rise in Thailand In Challenge to Regime - Wall Street Journal
Wall Street Journal - By JAMES HOOKWAY and STEPHEN WRIGHT BANGKOK -- Waves of antigovernment protests spread beyond Thailand's capital Friday as clashes between police and demonstrators intensified, forcing the closure of several regional airports and disrupting rail ... Thai protest alliance not so happy with democracy US asks Thailand to end crisis through democratic means Publ.Date : Fri, 29 Aug 2008 22:33:23 GMT Obama’s Plane Palin Problem - FOXNews
FOXNews - by Major Garrett Reporters covering Barack Obama heard the news aboard Obama 1 (the campaign for the first time chartered a second plane for the swelling press corps), just before takeoff. Video: Raw Video: Schwarzenegger Praises Palin “Tougher in Alaska” host Geo Beach discusses Sarah Palin Publ.Date : Fri, 29 Aug 2008 22:07:29 GMT Increase Search Engine Traffic |
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