I spend a lot of my time reading books and listening to tapes about business and marketing. I guess that's understandable.
Many of the authors of these materials are known as experts, gurus or marketing geniuses. However, a few weeks ago I was listening to a discussion about marketing and one of the participants made a point that struck me like a ton of bricks.
He said: "The only true marketing genius is the customer".
What a succinct and powerful statement!
The truth of the matter is that no matter how much good advice or information or training we get in marketing, the only person's opinion that really matters is the customers. No matter how good the idea seems to be, if the customer doesn't respond then nothing else matters.
What's the moral?
Simple. You need to constantly stay in tune with your customers interests and desires and give them what they want, how they want it, when they want it. If they don't respond to a particular offer, you need to do your best to find out why (through follow-up surveys or any other method at your disposal).
If they do respond to an offer it's still a good idea to find out why. It may be for a different reason than you think.
We should all certainly continue to study marketing and listen to what the "experts" say, but we need to give just as much (or more) attention to what our customers are saying as well.
Learn More: Read an informative article about conducting consumer surveys here: Conducting Customer Surveys
Shawn Meldrum has spent the last two decades marketing everything from almonds to landscape lighting. He currently specializes in marketing for mortgage brokers, loan officers and real estate agents. For free mortgage marketing articles and much more visit:http://www.mortgagemarketingtips.com/
![]() Google News Updated : Mon, 13 Oct 2008 11:51:33 GMT Fantastic finishes: 5 NFL games down to the wire - Washington Post
Washington Post - Dallas Cowboys' Mat McBriar (1) has his punt blocked by Arizona Cardinals' Sean Morey as Monty Beisel (52) looks on during overtime of an NFL football game Sunday, Oct. 12, 2008 in Glendale, Ariz. Blocked punt downs Dallas Backups Burst Through Line and Lift Cardinals in Overtime Publ.Date : Mon, 13 Oct 2008 08:15:50 GMT Forecast: Summery Sunshine Sticks Around - Washington Post
Washington Post - Columbus Day will feel a lot more like Labor Day as temperatures climb to around 80 degrees. This unseasonably warm weather will continue for the next several days. Enjoy a warm, sunny Columbus Day Beautiful start to the work week Publ.Date : Mon, 13 Oct 2008 09:03:26 GMT European, Asian markets bounce back - The Associated Press
The Associated Press - LONDON (AP) - European markets opened strongly Monday following Asia's lead in response to the widespread government efforts over the weekend to shore up the world's troubled financial system. The financial crisis A light at the end of the tunnel? World stock markets welcome European bank rescue Publ.Date : Mon, 13 Oct 2008 10:23:04 GMT UK government takes stake in three banks - CNN International
CNN International - LONDON, England (CNN) -- The British government on Monday said it would make a multi-billion investment in three of the country's major banks to help them through the "first financial crisis of the global age. In quotes: Bank bail-out reaction TEXT-Lloyds TSB terms for acquisition of HBOS Publ.Date : Mon, 13 Oct 2008 11:18:47 GMT 1.5 million G1 Android phones pre-ordered - TG Daily
TG Daily - By Wolfgang Gruener Chicago (IL) - T-Mobile’s upcoming G1 may not be the best-looking iPhone rival, it may not have the most complete feature set and T-Mobile may have undersold the device at the recent launch event. Get ready for next-gen mobile HTC G1 Android Phone Racks up 1.5 Million Pre-orders Publ.Date : Mon, 13 Oct 2008 05:21:21 GMT Dodgers stand up to Phillies in Game 3 win - FOXSports.com
FOXSports.com - by Ken Rosenthal Ken Rosenthal has been the senior baseball writer for FOXSports.com since Aug. 2005. He appears weekly on the FSN Baseball Report and MLB on FOX. LA revitalized at Moyer's expense Kuroda's pitch serves its purpose for Dodgers Publ.Date : Mon, 13 Oct 2008 07:00:36 GMT Manatee dies before reaching rehab site - Boston Globe
Boston Globe - By Emily Canal After a 27-hour trip to Florida, Dennis the manatee, rescued from the frigid waters of Cape Cod, died in Orlando yesterday as SeaWorld employees carted the mammal to a rehabilitation center. Video: Rescued Manatee Dies After Mass. Rescue Manatee rescued off Cape Cod dies en route to Florida Sea World Publ.Date : Mon, 13 Oct 2008 07:21:21 GMT Increase Online Traffic |
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