Turning a Negative Employee Into a Positive Asset
Several years ago, I took over the supervision of a section in a Public Agency. I was a newbie in management, enthusiastic, and excited about the opportunity that lay before me. I was informed by my manager that I had a problem employee on my team. He described her as unpleasant, resistant, not a team player and told me that I would have my hands full managing her. He stated that she had been forced upon him by another department and now we had to deal with her. I listened and filed his comments.
Within the first few months,I met with each of my team and talked with them about my philosophy, expectations I had for the department, and engaged them in discussion about their future career plans. The problem employee was not very forthcoming and I sensed the resistance that I had been warned about. Throughout the next year, I continued to engage her in conversation, even if she was noncommittal. I paid close attention to her work product. In my observation, I noticed that she was exceptionally bright and productive. But her demeanor had led my manager and others to form a negative opinion.
I began to look for special projects, that were in alignment with her skills and assigned them to her. She excelled beyond my expectations with each project. At one point, she began coming to me with suggestions for projects that she wanted to manage. I had discovered a diamond in the rough. I suspected that she was a long term public employee who had not had the right management support to be successful. She had been given a tag of problem employee and put in the corner to waste away. What a disservice to her and the agency.
Over the years, as we worked together our relationship continued to build as one of mutual trust, respect and support. I continued to promote her abilities to others whenever the opportunity arose. She continued to be an asset to the company.
Managing your company's most valuable resource (people) can provide challenging and rewarding opportunities for your own professional development and growth. The manager must find creative solutions to promote the best in each of their employees. Mentoring employees who suffer from agency attention deficit requires that the mentor use techniques which provide measured success for both the agency and the individual.
Communicate your expectations to employees
Communication is a basic practice that should be an ongoing interchange between managers and their work teams. Establishing a communication model that allows employees to understand what you expect from them and in turn what they can expect from you, sets the foundation for trust building in the workplace. Meeting with employees to outline your management philosophy, style, and expectations sets the work relationship ground rules, opens the lines of communication, and gives the employee an opportunity to share their vision and perspectives.
Don't believe what you hear about someone
Relationships in the workplace are complicated, limited, and not necessarily the best method of defining the real person. Individual relationships are unique from person to person and new managers should be wary of any press about their employees, negative or positive, until they have had time to do an independent assessment of employees' skill set and performance. As with any story there are always two sides. The employee/organization relationship is no different.
Promote and seek the best in people
What we look for is often what we see. Managers need to look for the best in our people and give them the opportunity to be the best. Our role is to put our employees in situations to diminish their weaknesses and promote their strengths. Identifying projects for an employee that will give them a chance to let their strengths be highlighted is a professional ego boost. If we look for and expect the best we are often successful and are rewarded with a desired result.
Don't step up and then step off
Managing under challenge requires consistent, sustained, repeated positive behavior on the part of the manager. If you identify an employee who may benefit from attention and support don't take on the task and then back off when something else becomes more interesting or distracting. You must be in it to win it. Remember working with a person who has had a history of negative press and behavior as a result, takes caution and care. The commitment must be on the part of the manager to stay focused on highlighting the abilities of the employee. If you give up there is a cost to you, the agency and the employee. Your professional creditability will be compromised, the agency will continue to support a mediocre performance, and the employee will take another hit to their professional self-esteem.
As managers, we have the responsibility to promote, encourage and support the positive development of our team members. Even the most challenged employee can receive the benefit of good management strategies. Employees who are in situations where they have been overlooked often times have skills, abilities and resources that are untapped and under appreciated. It just takes a committed professional to unleash the potential that is trapped inside. After all, as managers, isn't that our role to enhance the overall performance of the agency. What better way to do it than by changing organizations one person at a time.
Teresa Miller is a seasoned midlevel manager at a public agency. Teresa has a Masters Degree in Public Administration and a Bachelors in Communications. Teresa holds a credential as a Trainer and is currently pursuing certification as a Life Coach.
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