Technology & Communication
A study a couple of years ago found that 63% of executives were making fewer business trips because of technology.
Instead of a plane trip, face-to-face meetings and a plane trip back, they used email, videoconferencing, or online meetings, according to the Accountemps study.
If you're a manager who's spending less time with a suitcase and more with a mouse, you'll want to pay attention to the nature of the media we use, and especially when sending important messages.
A few years ago we heard a lot about etiquette in electronic messaging (netiquette) on the Internet, about needing to be conscious of how messages might be misconstrued by receivers. One of the ideas to come out of that effort was emoticons, little text symbols that aimed to make up for the loss of facial expressions and body language.
Emoticons and netiquette have pretty much disappeared, but the world of electronic communication still can be a dangerous place.
And especially dangerous if the stakes are high, as they're likely to be when managers communicate this way. So, let's further explore some issues that arise when we communicate electronically, rather than face-to-face.
In my limited experience with videoconferencing, for example, I found I had to work harder just catch the words, which reduced the amount facial expression information I took in. And, if the camera adjusted to take in more facial expressions, then some body language was lost.
Think, too, about the differences in messages sent by email versus those sent as conventional printed letters. Email certainly leads to faster responses and greater efficiency. However, when sending a printed letter we proofread it both on the screen and in print. And, the time between our initial thoughts and sending the letter is longer. That provides time for second thoughts, sober or otherwise, thoughts that might be wiser or better expressed.
Here's one more challenge: I recently looked at the idea of being an online seminars facilitator. Participants would take part through their computers. In addition to getting a voice feed, they would also watch the screen, which would be divided into three active sections. One portion would carry my notes, another would show reader questions, and a third would show something else.
As the presenter, I think I could handle the sending. But, how would receivers handle these flows of information? In person, it's easy to watch a speaker, see her slides on screen, and listen to her at the same time. But, is it the same taking in all this information when it comes through a computer screen and speakers?
Don't get me wrong. I like new technologies, not because they're replacing something else, but because they offer new options. Whether through access, price, or interactivity level, new technology opens doors to communicators.
But, we need to think about the implications for receivers when we communicate through new media. Come to think of it, didn't Marshall McLuhan write the book on this a generation ago?
In summary: With more managers communicating through new technologies, rather than travel and face-to-face meetings, we need to consider what can happen to important messages when they are transmitted through the new media.
Robert F. Abbott writes and publishes Abbott's Communication Letter. Learn how you can use communication to help achieve your goals, by reading articles or subscribing to this ad-supported newsletter. An excellent resource for leaders and managers, at: http://www.communication-newsletter.com
 Google News Updated : Sun, 12 Oct 2008 05:51:03 GMT McCain supporters face uphill climb in blue Jersey - Newsday
Newsday - By WAYNE PARRY | AP Writer WOODBRIDGE, NJ - Walter Zjawin is trying to help John McCain do what no Republican has done in 20 years: win a presidential general election in New Jersey. Maine now on McCain radar McCain inches closer in Saturday's Gallup Publ.Date : Sat, 11 Oct 2008 14:04:37 GMT On the trail to the White House - Fort Worth Star Telegram
Fort Worth Star Telegram - Sen. Barack Obama, Democratic presidential nominee, at a rally in Philadelphia on Saturday. AP/ALEX BRANDON Today’s headlines Report stings Palin over troopergate flap; Raw anger showing up in McCain crowds, candidate taking steps to minimize it; ... McCain Asks Supporters to Show Obama Respect Obama Thanks McCain for Urging Supporters to be Respectful Publ.Date : Sun, 12 Oct 2008 05:17:46 GMT Theatrical Review of Body of Lies - DVDTOWN.com DVDTOWN.com - By Jason P. Vargo "Body of Lies" is a certain type of movie designed for a certain type of moviegoer. I think the tagline describes the movie perfectly, actually. Body of Lies 'Body of Lies': Desert Norm, By Kurt Loder Publ.Date : Sun, 12 Oct 2008 00:19:39 GMT Bush, allies seek to calm jittery investors - BusinessWeek BusinessWeek - By JENNIFER LOVEN and MARTIN CRUTSINGER President Bush and financial leaders from nations rich and poor pledged Saturday to intensify their efforts to unblock a frozen financial system before it does more damage to an increasingly shaky global economy. Bush Says US Must Take Lead in Solving Crisis (Update3) Bush, allies seek to calm jittery investors Publ.Date : Sun, 12 Oct 2008 01:30:21 GMT Singer Lisa Marie Presley gives birth to twins - The Associated Press
The Associated Press - LOS ANGELES (AP) - Lisa Marie Presley is a mom again. A publicist says the 40-year-old singer gave birth Tuesday to twin girls, whose names were not released. Lisa Marie Presley delivers twins: report Today's News: Our Take - Lisa Marie Presley Gives Birth to Twin Girls Publ.Date : Sun, 12 Oct 2008 02:11:28 GMT Van driver's work in Mass. aided Nobel winners - Boston Globe
Boston Globe - HUNTSVILLE, Ala.—When two American scientists won a Nobel Prize this week in chemistry, the driver of a car dealership's courtesy van had reason to take special interest. Video: Nobel Chemistry Prize Goes for Jellyfish Protein  Comment by Jeremy M. Berg, Ph.D., Director National Institute of General Medical SciencesPubl.Date : Sun, 12 Oct 2008 04:14:18 GMT Five killed in New York fire; 300 acres burn in Napa Valley - Austin American-Statesman
Austin American-Statesman - NEW YORK - A family of five, including three children, died in a blaze that filled an apartment with thick smoke and kept the victims from escaping through the front door, fire officials said. Napa County wildfire forces evacuations of over 100 homes Fire Threatens Napa Valley Homes and Wineries Publ.Date : Sun, 12 Oct 2008 04:27:05 GMT Add RSS Feeds To My Web Pages |
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