Tell Them Whats in The Can!

What does 'the can' mean? Well, its literal meaning relates to canned goods on supermarket shelves. If your can is up there among thousands of others, the label had better state pretty clearly exactly what's in the can.

Sliced peaches? Peas? Coffee?

Really, it would be unthinkable for a can label designer to feel that any job was more important than simply describing the can's contents.

So here's the question...if your Web site were up on a shelf among tens of thousands of others (it is!), do you tell people what's in the can?

How quickly can a first-time visitor find out exactly what's in your 'can'?

In general, I think most Web sites do a horrible job in this regard. If a Web group were given the job of designing the label for a can of chili, it would probably read something like this:

"Family Meal Solution"

And if they were sent away to improve on this, they'd come back two weeks later with something like:

"Robust Family Meal Solution"

It seems as if we go to extraordinary efforts to disguise what can be found in our sites. It's almost like we turn all our cans around, so they are facing away from the aisle. We fill that first screen with the contents, the ingredients and other non-critical information... But we fail to achieve the most important task of all - telling our visitors what it is we do and offer. We don't tell them what's in the can.

Here's a quick example.

I recently went to a site called plaidonline.com. The name and tagline that jumps out off the screen at you is this:

PLAID.
So Beautiful. So Easy. So Plaid.TM

Do you have any idea what they offer through their site, based on those words? Neither did I.

So here, drawing on my many years of copywriting experience and a sock-drawer filled with awards, is my suggested alternative:

PLAID
We Sell Craft Supplies.

And no, it doesn't take any great copywriting talent to write a simple line like that. In fact, the temptation to 'copywrite' can often get in the way of clarity at a time like this.

Remember, visitors come to your site with the hope of being able to achieve a specific goal. They want to do something. They want to get a task completed. Whatever the dominant tagline or copy block on your home page may be, it needs to be written with a view to helping your reader get started towards achieving her task.

Don't think of your home page as 'ad space'. Think of it as one can, on a long shelf, in an aisle in a huge supermarket that stocks millions of cans.

Don't assume that everyone knows what it is you do. They don't.

Don't assume that every visitor will take the time to dig deeper and work out for themselves what you offer. They won't.

The responsibility to describe the contents of your site is yours alone - and you need to achieve that within the first two seconds.

Job one is to tell people what's in the can.

Nick Usborne is a copywriter, author, speaker and advocat of good writing. You can access all his archived newsletter articles on copywriting and writing for the web at his Excess Voice site. You'll find more articles and resources on how to make money as a freelance writer at his Freelance Writing Success site.

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Google News Updated : Fri, 05 Sep 2008 14:05:39 GMT In Long-Awaited Maps of Cancer, The Breakthrough Is the Problem - Wall Street Journal In Long-Awaited Maps of Cancer, The Breakthrough Is the Problem Wall Street Journal - 10 hours ago By GAUTAM NAIK After struggling for years to improve the treatment of cancer, scientists now hope to fight the disease with the help of the same techniques that deciphered the human genome eight years ago: mapping it. What You Need to Know About Mapping the Cancer Genome U.S. News & World Report Data on defective genes make tailored remedies possible Baltimore Sun Reuters - The Associated Press - Bloomberg - eFluxMedia all 261 news articles Publ.Date : Fri, 05 Sep 2008 04:01:28 GMT Reviews of McCain's speech - MSNBC Telegraph.co.uk Reviews of McCain's speech MSNBC - 30 minutes ago The AP’s Ron Fournier says McCain “preached bipartisanship and unity from a stage retooled to carry him out to the Republican faithful. McCain: I work for you CNN Political Ticker ‘Change is coming,’ McCain tells GOP in speech Kansas City Star CNN - Houston Chronicle - Forbes - Chicago Sun-Times all 906 news articles Publ.Date : Fri, 05 Sep 2008 13:35:16 GMT Lavrov rejects Cheney's attack on Russia - CNN International BBC News Lavrov rejects Cheney's attack on Russia CNN International - 1 hour ago By CNN's Matthew Chance MOSCOW, Russia (CNN) -- Russia on Friday rejected sharp criticism by US Vice President Dick Cheney that its intervention in Georgia raises doubts about Moscow's reliability as an international partner. Video: Cheney Slams Russia for War Against Georgia AssociatedPress Russia says Cheney fanning Georgian aggression Reuters India Reuters UK - guardian.co.uk - RIA Novosti - Voice of America all 2,162 news articles Publ.Date : Fri, 05 Sep 2008 12:45:40 GMT Lebanese ruling majority accuses Syria of interfering in Lebanon - Xinhua Sydney Morning Herald Lebanese ruling majority accuses Syria of interfering in Lebanon Xinhua - 2 hours ago BEIRUT, Sept.5 (Xinhua) -- Lebanese ruling majority accused Syrian President Bashar Assad of interfering in Lebanese internal affairs and not recognizing Lebanon's sovereignty, local press Naharnet reported Friday. Video: Sarkozy in Syria : the press is divided france24english Editor's Notes: A losing battle, so far Jerusalem Post PRESS TV - Ynetnews - Ha'aretz - New York Times all 1,062 news articles Publ.Date : Fri, 05 Sep 2008 11:59:29 GMT Nokia Forecasts Drop in Third-Quarter Market Share (Update1) - Bloomberg AFP Nokia Forecasts Drop in Third-Quarter Market Share (Update1) Bloomberg - 1 hour ago By Juho Erkheikki Sept. 5 (Bloomberg) -- Nokia Oyj, the world's biggest maker of mobile phones, forecast a drop in third-quarter market share after competitors slashed prices and a new handset was delayed. Nokia Sees Market Share Slipping in Third Quarter Wall Street Journal Nokia Lowers its Third Quarter 2008 Mobile Device Market Share Outlook FOXBusiness MarketWatch - Reuters - TheStreet.com - The Associated Press all 138 news articles Publ.Date : Fri, 05 Sep 2008 12:50:07 GMT PIECING TOGETHER A PLEA How the deal got done - Detroit Free Press Boston Globe PIECING TOGETHER A PLEA How the deal got done Detroit Free Press - 6 hours ago BY JOE SWICKARD • FREE PRESS STAFF WRITER • September 5, 2008 Prosecutors rolled Detroit Mayor Kwame Kilpatrick's plea deal into court Thursday praying the wheels wouldn't fall off. Detroit Mayor Acknowledges 'Poor Judgment' NPR Detroit mayor pleads guilty, to leave office Reuters DetNews.com - International Herald Tribune - The Associated Press - WWJ all 853 news articles Publ.Date : Fri, 05 Sep 2008 07:57:24 GMT Dell looks to sell factories worldwide - CNNMoney.com Wall Street Journal Dell looks to sell factories worldwide CNNMoney.com - 50 minutes ago By Scott Moritz Dell (DELL) is getting more serious about trimming costs and is exploring plans to sell its PC manufacturing plants, according to a news report Friday. Dell said to consider sale of factories MarketWatch Ahead of the Bell: Dell may sell plants, WSJ says Forbes Bloomberg - EETimes.com - BloggingStocks - Zacks.com all 83 news articles Publ.Date : Fri, 05 Sep 2008 13:15:09 GMT RSS to HTML Increase Traffic

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