How to Gain Your Visitors Trust

If you are serious about selling on the world wide web and being successful, your number one priority must be gaining your visitor's trust. Without trust you won't sale much and that's really being optimistic. How do visitors know that they can trust a web site enough to buy? In this article I'll show how to gain the trust of your visitors.

The first impression can be everything. Studies have shown that visitors can determine almost immediately whether they can trust you or not. Making it essential that you have good, clean and professional looking web design. The web design should be easy to the eye and easy to navigate. It should also load fast and require nothing to download in order for it to be viewed, such as flash and Java.

Provide your visitors a way for them to contact your business. Many visitors will look for this information, some don't even realize they do. If you don't provide it you are sure to lose sales. They need to know this information, just in case they need help or want to return the product or want to make a comment. You need to provide a mailing address, phone number and email address/contact form.

Secure Sockets Layer certificate is also important part of gaining your visitor's trust. Secure Socket Layer is a protocol that sends encrypted data over the Internet. Secure Sockets Layer certificate shows that all information being transmitted on your web site will be passed on securely and is protected. Some people will not even think about buying from a web site that don't at least offer this as an option.

Testimonials can be a wonderful way to gain your visitor's trust in your product or service. Testimonials show that people that have bought from you are pleased with your product or service. Also, never make up testimonials, this can hurt you more then it helps because it's not too hard for you to be caught in the act. This may lead people to believe that all your testimonials are fake and that you can't be trusted.

Internet surfers are ever more looking at the privacy statement on web sites because of the fear of personal information getting into the wrong hands. You need to let your visitors know exactly how you will be using their information you collect and how you'll be storing it. Visitors need to know if their information will be sold or shared with any third party and if you sale or shared the information with any third party, what information will you give out?

Also what security measures will you take to protect the information you have collected and how can they change or delete any of their information? It's also a good idea to get your privacy statement certificate by an organization that's well known and trusted. Most of these organizations make sure your privacy statement is fair to the internet surfers.

Money back guarantees are becoming very popular and for good reason, they show that you are confident in your product or service and that you have nothing to hide. It removes all risk to your customers and makes them much more likely to buy from you. Further more, remember to honor all refund requests in a timely manner without fighting with them. Just suck it up and give them the refund.

Provide a sample or trial of your product or service. This will allow your potential customers to test out the product or service before making any commitment. Some potential customers may have never got the product or service from you before because of the fear that it wasn't what they really wanted and needed. Just like offering the money back guarantees, this too will show that you are confident in your product or service and that you have nothing to hide.

Getting endorsements from an another well known and respected organization(s) or person(s) will help prove your claims. The integrity and expertise of the person or organization endorsing your service or product also plays a role. Someone that's consider an expert about one of your service's or product's subject would be better then someone that don't know much or anything about it.

Matt Colyer is the owner of the Superior Webmaster. He also is a php, CGI and ASP developer.

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Google News Updated : Sun, 06 Jul 2008 06:55:22 GMT Analysis: McCain struggles to regain footing - The Associated Press The Associated Press Analysis: McCain struggles to regain footing The Associated Press - 2 hours ago WASHINGTON (AP) - John McCain calls himself an underdog. That may be an understatement. The GOP presidential candidate trails Democrat Barack Obama in polls, organization and money while trying to succeed a deeply unpopular fellow Republican in a year ... Rural voters lean to the GOP St. Joseph News-Press Neither Obama nor McCain meets Energy Party standard The State New York Times - Online Athens - Washington Post - Newsweek all 465 news articles Publ.Date : Sun, 06 Jul 2008 04:40:55 GMT McCain Battles a Nemesis, the Teleprompter - New York Times New York Times McCain Battles a Nemesis, the Teleprompter New York Times - 7 hours ago Mary Altaffer/AP By MARK LEIBOVICH LAS VEGAS —Senator John McCain was performing relatively smoothly as he unveiled his energy plan. McCain Campaign, in Relaunch, Seeks Tighter Message Focus Wall Street Journal McCain Campaign on Obama and Iraq FOXNews The Associated Press - Washington Post - Los Angeles Times - CNN all 737 news articles Publ.Date : Sat, 05 Jul 2008 23:31:52 GMT Ore. man completes flight of fancy _ in lawn chair - The Associated Press The Associated Press Ore. man completes flight of fancy _ in lawn chair The Associated Press - 1 hour ago CAMBRIDGE, Idaho (AP) - Using his trusty BB gun to help him return to Earth, a 48-year-old gas station owner flew a lawn chair rigged with helium-filled balloons more than 200 miles across the Oregon desert Saturday, landing in a field in Idaho. Video: Ore. Man Uses Balloons and a Lawn Chair to Fly AssociatedPress Believe it or not, he's lounging on air The Oregonian - OregonLive.com CNN International - BBC News - KOHD - San Jose Mercury News all 1,071 news articles Publ.Date : Sun, 06 Jul 2008 05:50:31 GMT Argentine Lower House Passes Grain Export-Tax Plan (Update3) - Bloomberg Voice of America Argentine Lower House Passes Grain Export-Tax Plan (Update3) Bloomberg - 8 hours ago By Eliana Raszewski July 5 (Bloomberg) -- Argentina's lower house of congress approved the government's plan to increase taxes on exports of grains and oilseeds, risking a resumption of three months of strikes by farmers. Export Tax That Angers Farmers Advances in Argentina New York Times Argentina lawmakers approve farm export tax hike guardian.co.uk RTT News - BBC News - The Associated Press - AFP all 144 news articles Publ.Date : Sat, 05 Jul 2008 22:41:30 GMT Hippie Arrests Draw ACLU’s Attention - New York Times ABC News Hippie Arrests Draw ACLU’s Attention New York Times - 6 hours ago By AP CHEYENNE, Wyo. (AP) - The American Civil Liberties Union said on Saturday that it would investigate the actions of federal officers who had arrested five members of the Rainbow Family in western Wyoming during the group’s annual gathering. ACLU plans to investigate Rainbow Family treatment The Associated Press ACLU to investigate Rainbow Family treatment LocalNews8.com WKOW-TV.com - Billings Gazette - cbs4denver.com - Austin American-Statesman all 306 news articles Publ.Date : Sun, 06 Jul 2008 00:40:38 GMT Obama "puzzled" by Iraq comment frenzy - Reuters Washington Post Obama "puzzled" by Iraq comment frenzy Reuters - 1 hour ago By John Whitesides, Political Correspondent ST. LOUIS (Reuters) - Democratic presidential candidate Barack Obama said on Saturday his plan to end the Iraq war was unchanged and he was puzzled by the sharp reaction to his statement this week that he ... Obama struggles to thread needle on Iraq AFP Obama Refines the Blame on Iraq Miscue New York Times International Herald Tribune - Voice of America - Washington Times - New York Daily News all 1,620 news articles Publ.Date : Sun, 06 Jul 2008 05:08:23 GMT Smallest planet shrinks in size - BBC News Canada.com Smallest planet shrinks in size BBC News - Jul 4, 2008 The smallest planet in the Solar System has become even smaller, studies by the Messenger spacecraft have shown. Data from a flyby of Mercury in January 2008 show the planet has contracted by more than one mile (1.5km) in diameter over its history. First Results From Messenger's Mercury Flyby Slashdot Mercury is shrinking, NASA craft finds; a cool clue: 'lobate scarps' Los Angeles Times eFluxMedia - Baltimore Sun - Examiner.com - ChattahBox all 155 news articles Publ.Date : Fri, 04 Jul 2008 11:45:26 GMT Datafeed Software Amazon Content

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