What Every Manager Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Life presents twelve principles that will transform the workplace into a customer-driven, highly motivational team. Dr. LeBoeuf's program goes like this:
1. Make a positive first impression.
2. Help customers buy what's right for them.
3. Ask the right questions to keep them coming back.
4. Develop an appreciation of customer loyalty.
5. Understand customers and their buying behavior.
6. Use realistic expectations to turn angry customers into loyal ones.
7. Go the extra mile to help the indecisive customer.
8. Overcome obstacles by turning their buying signals into sales.
9. Reward the customer when he buys and when he refuses to buy.
10. Turn complaints into dollars and frowns into smiles.
11. Keep the spotlight on the customer.
12. Develop and implement a quality customer service action plan.
Apply these twelve principles to your customer service program and watch your customers start coming back again and again.
Remember: When you maximize your potential, everyone wins. When you don't, we all lose.
© Etienne A. Gibbs, MSW
PERMISSION TO REPUBLISH: This article may be republished in ezines, newsletters, and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required. Contact him at: executiveandgroup-consulting@yahoo.com when you use this article.
Etienne A. Gibbs, MSW, Management Consultant and Trainer, conducts lectures, seminars, webinars, and writes articles on his theme: "... helping you maximize your potential." He offers management, marketing, and parenting resources at his Maximizing Your Potential blog.
 Google News Updated : Sat, 11 Oct 2008 05:49:35 GMT Genomics project unites four Wisconsin research institutions - Milwaukee Journal Sentinel Milwaukee Journal Sentinel - By KATHLEEN GALLAGHER Wisconsin’s four biggest academic research institutions will collaborate on an initiative aimed at giving the state national stature in the fast-emerging field of individualized medicine, Gov. Marshfield Clinic gets biggest donation yet Wis. governor unveils gene research triangle Publ.Date : Sat, 11 Oct 2008 05:29:44 GMT Paulson Indicates Need to Purchase Bank Equity `Soon as We Can' - Bloomberg
Bloomberg - By John Brinsley and Rebecca Christie Oct. 11 (Bloomberg) -- US Treasury Secretary Henry Paulson indicated that pumping government funds into banks is a priority and said financial markets will remain volatile. US planning to buy equity in financial institutions Treasury Weighs Investing In Banks Publ.Date : Sat, 11 Oct 2008 04:21:05 GMT Democrats Are Gaining, Registration Data Shows - New York Times
New York Times - By NICHOLAS CONFESSORE and GRIFF PALMER Some longtime Republican strongholds in New York are becoming increasingly Democratic, a striking change driven by demographic shifts, intense voter registration drives by Democrats and allied groups and sagging ... Campus registration drives in full swing Ott, Hook face off for open county office Publ.Date : Sat, 11 Oct 2008 03:20:33 GMT G-7 Commit to `All Necessary Steps' to Stem Global Meltdown - Bloomberg
Bloomberg - By Simon Kennedy Oct. 11 (Bloomberg) -- Group of Seven finance chiefs, meeting after stocks plunged and as a global recession looms, vowed to prevent the failure of vital banks while failing to unveil new initiatives for thawing credit markets. Group of 7 Nations Seek Coordination in Rescue In latest bold step, Treasury will buy bank stakes Publ.Date : Sat, 11 Oct 2008 04:03:42 GMT McCain Lauds and Attacks Obama in Same Day - New York Times
New York Times - Senator John McCain of Arizona and his supporters at a rally on Friday in La Crosse, Wis. By ELISABETH BUMILLER LAKEVILLE, Minn. - After a week of trying to portray Senator Barack Obama as a friend of terrorists who would drive the country into ... McCain Moves to Soften the Tone at Rallies John McCain, speaking to supporters, tries to defuse an anti ... Publ.Date : Sat, 11 Oct 2008 05:08:14 GMT US Near Changing Stance on North Korea as Terrorist - Wall Street Journal
Wall Street Journal - By JAY SOLOMON WASHINGTON -- The Bush administration is hoping to announce as soon as Saturday that it is tentatively removing North Korea from its list of state sponsors of terrorism, in a bid to kick-start a stalled nuclear disarmament agreement, ... AP: US to remove North Korea from terror blacklist US May Remove North Korea From Terrorism List, AP Reports Publ.Date : Sat, 11 Oct 2008 04:02:40 GMT Bush: US authority able to solve financial crisis - People's Daily Online
People's Daily Online - US President George W. Bush arrives in the Rose Garden at the White House to makes a statement on the economy in Washington, October 10, 2008. President Bush vows action on financial crisis Bush's Lullaby to the Markets Publ.Date : Sat, 11 Oct 2008 04:12:49 GMT Increased Web Site Traffic |
PARLOT::Ebooks, Scripts,
Websites, and more... Your opportunity to build a stellar client relationship starts with... Read More Dr. Michael LeBoeuf, in his cassette album entitled, Win... Read More It never fails to amaze me how many companies have... Read More If you have integrity, nothing else matters. If you don't... Read More So today was the day where I almost stopped going... Read More Good customer service just isn't enough anymore in the marketplace... Read More Client satisfaction starts with meeting or beating the contractual obligations... Read More A general counsel of a large international consulting firm told... Read More There are two Post Offices that I routinely visit. One... Read More There are five techniques that have been proven to be... Read More My regular readers will know that one of the things... Read More Have you ever wondered why you often find a coupon... Read More Despite rumors to the contrary, the Web is not dead.... Read More "Thanking your customers" - Why you should do it and... Read More Whether in a restaurant, a retail establishment, or the local... Read More Whether online or off, if you plan on running or... Read More A few months ago, I wrote about ingenious styles of... Read More In a mobile detail or mobile car wash business you... Read More Over promising is a problem only when you under deliver.... Read More Whether you are a seasoned small business professional, or you... Read More 1. Don't get Hooked !!!When people behave towards you in... Read More It may come as a surprise to you to discover... Read More This morning I was having breakfast with my good friend... Read More Many organizations tackle to the issue of customer service by... Read More Running a business is about providing goods and services to... Read More
Adsense
websites
How To Build Stellar Client Relationships
What Every Employee Should Know About How to Win the Loyalty of Customers
Empowering Customer Service Vital
The 7 Principles of Business Integrity
Customer No Service - How to Lose a Loyal Customer!
Are You Giving Your Customers Enough Reasons To Return To Your Business?
Over Deliver - The Key to Customer Satisfaction
I Wont Tell My Lawyer but I Will Tell You
Post Office, Incredible Lady Postmaster
What Every Employee Should Know About How to Prevent Customer Service Conflicts
Automating Your Customer Support
Making the Connection: Customer Relationships That Build Your Business
Get Customers to Stop Calling You--12 Easy Ways to Save Money with Online Customer Support
Saying Thank You to Your Clients
From Scowl to Smile: 5 Practical Steps to Instill Exceptional Customer Service
5 Golden Online/Offline Business Rules To LIVE Or DIE By
Sorry, No Customer Service After 4:00 P.M.
Setting Up a Customer of the Week Program for a Mobile Car Wash
Over Delivering Provides Big Results
Keeping Clients Happy Keeps them Coming Back
Dealing with Difficult People
Aint We Wonderful!
Learn to Anticipate Your Customers Needs
Customer Service Is More Than Just Being Nice To People
Five Ways To Wow Your Client
Affordable and Reliable Web Hosting Starting at $4.49/Month
How to Walk the Floor and Talk to Customers
This may seem a strange topic to introduce. Yet, it... Read More
Five Tips to Calm Cranky Customers
1. Tis the SeasonRecognize that everyone is frazzled during the... Read More
Outsourcing: The Unspoken Costs
Outsourcing seems to be the new-new thing and approximately 50%... Read More
Customer Service: Everyone is Fighting Their Own Personal Battles
Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..At any... Read More
Losing Angry Customers
This article offers five ways to help you deal with... Read More
Customer Feedback: Everyone has an Opinion - USE IT!
Have you ever been in a department store and known... Read More
Service Equals Performance Equals Service
Service can be described as a "performance" of some kind... Read More
What You Need to Know About CRM
1. It's all about the customer. Some companies focus too... Read More
Customer Service - A Lost Art?
Is customer service a lost art? Before you answer that... Read More
4 Tips Toward Overcoming Bad Customer Service
Customer service is the pits, you say. You are not... Read More
Are You Putting Technology Before Your Customers?
Which is more important the technology or the customer?The one... Read More
Cheap To Keep
You've heard it all before when it comes to stats... Read More
Breaking the Ice and Winning Over the Client!
Wherever you turn these days you'll find articles covering every... Read More
Foolproof Customer Service Strategies (That Only A Fool Would Try!)
Ever notice how customer service varies from store to store?... Read More
At the Carwash; The Customer really is always Right
You have no doubt heard the saying that the customer... Read More
4 Customer Service Mistakes Companies Should Avoid Making
1) Being placed on hold endlessly. Don't you just love... Read More
Doors by Catering to Your Clients
Clients? they are the most important influence in the success... Read More
CRM For Beginners ? Customer Relationship Management Basics
In order to maintain a successful business, the business must... Read More
Your Career Plan--Think Like A CEO
You've been going 6-to-late; exhausted by running the supersonic treadmill... Read More
Post Office, Incredible Lady Postmaster
There are two Post Offices that I routinely visit. One... Read More
Does Your Customer Talk Back To You?
What is your customer saying about you? Do you really... Read More
Renewing Customer Loyalty
Every business loses customers, but not many do much about... Read More
Cultivating the Trust Factor
In today's highly competitive economy, it is difficult to maintain... Read More
Passing the After-Sales Test
Some time ago a major UK food retailer decided to... Read More
Establishing Yourself as an Expert in the Eyes of Your Customers
The most important aspect of a successful business is developing... Read More
Customer Service |