$350 million in bad checks are written each and every week. That fact alone makes bad checks a serious problem for American businesses. It is almost inevitable that, if your business accepts checks, you have been affected by this. As well as being stuck with bank fees for depositing a bad check - and the very real possibility that the bad check could impact your bottom line - there is the time, aggravation and cost associated with recovering the funds. It is often the case that recovering the check can incur more in costs than the value of the original debt. Inevitably, many smaller businesses write off bad checks, believing that they cannot afford to pursue the debt. However, there are a number of ways your business can fight back and minimize the pain of bad check recovery.
IT'S AN INNOCENT MISTAKE...
For small and mid-sized businesses, the first recourse is to call the customer and explain the problem. Don't immediately assume that the customer intended to defraud your business. It is often true that an innocent mistake has been made and a calm, reasoned telephone call will recover your funds and keep what may be a valuable customer. Please be aware that threatening a debtor with publicizing their name or notifying their employer is illegal, so speak only to the person owing the funds and stay cool !
PURSUING THE DEBT
In most States, you are required to send a certified letter to the check writer before you can institute court proceedings. You may request that the debtor also repays the bad check fee you have incurred. The check writer is usually required respond within 10 or 30 days. This varies by state, so please check with your State Attorney General's office. Again, a calm and reasonable tone often works well and will ensure you stay within the law. Reviewing the Fair Debt Collection Practices Act ( http://www.fair-debt-collection.com/fair-debt-act.html ) before you draft your letter or make a call is highly recommended.
While these two methods are time and cost-effective, if you have still been unable to recover the check the obvious next step is to institute court proceedings or hire a professional debt collection agency. However, these are time consuming and potentially expensive options and - for many small businesses - may mean that the cost outweighs the benefit. Nevertheless, there are alternative check recovery methods that don't have these possible downsides.
CHECK ENFORCEMENT UNITS
Some areas now have a check enforcement or check recovery unit that is part of the state or district attorney's office. These are not available in every state and the services provided do vary. In general, though, the check enforcement unit will investigate and prosecute the debtor on your behalf and you will receive the full face value of the check. Contact your local District Attorney's office to see if this service is offered in your area.
ELECTRONIC CHECK RECOVERY
A better all round option is to consider using one of the electronic check recovery services now available. There are many advantages to electronic check collection over traditional recovery methods, not least the fact that many of the companies offering this service charge no fees to your company. Other benefits include:
i) Increased Recovery Rates : The National Automated Clearinghouse Association (NACHA) reports increases in recovery rates by as much as 50% in comparison with traditional recovery methods.
ii) Low Recovery Costs: No bank fees for redepositing an NSF check electronically.
iii) Benefits to Customers: No need for customers to receive collection letters and calls or supply a money order or cashier's check.
iv) Fast Recovery Times: Traditional recovery methods can take between 30 and 60 days. On average, electronic check recovery takes 7 days, after which time the recovered check is deposited into the merchant's account.
v) Out of town checks are handled as quickly and easily as local checks.
While bad checks are a fact of business life, recovering funds owed to you is not the herculean task it might first appear. You can fight back and still avoid many of the headaches that have been traditionally associated with pursuing a debt.
Jason Schwartz is CEO of Creative CashFlow Solutions, a check processing company established in 1998. Learn more about their free electronic check recovery service here: http://www.ilovechecks.com/recovery/
![]() Google News Updated : Thu, 16 Oct 2008 02:44:32 GMT Omar grows into Category 2 hurricane in Caribbean - The Associated Press
The Associated Press - CHRISTIANSTED, US Virgin Islands (AP) - Heavy rains and winds pummeled St. Croix on Wednesday as the outer edge of powerful Hurricane Omar drenched the island, stranding motorists on flooded roads and forcing workers to shut down a giant oil refinery. Video: Hurricane Omar Nears Caribbean Islands Omar Strengthens in Caribbean, Aims at Virgin Islands (Update4) Publ.Date : Thu, 16 Oct 2008 01:42:51 GMT FCC report: White space devices work as "proof of concept" - Ars Technica
Ars Technica - By Nate Anderson | Published: October 15, 2008 - 06:08PM CT The FCC's Office of Engineering Technology has released its long-awaited technical report (PDF) on "white space" prototype devices, and the conclusion comes right up front: "At this juncture, ... FCC Chairman backs use of "white space" spectrum FCC Gives Whites Spaces a Boost Publ.Date : Wed, 15 Oct 2008 23:12:55 GMT Paramount to release fewer films, cut 25 DreamWorks employees - Los Angeles Times
Los Angeles Times - By Claudia Eller, Los Angeles Times Staff Writer Looking to cut overhead and operating expenses after the recent departure of DreamWorks co-founder Steven Spielberg, Paramount Pictures plans to release fewer films, consolidate operations and slash 25 ... Spielberg back in fold Paramount cuts films, jobs Publ.Date : Thu, 16 Oct 2008 01:58:16 GMT As Rays Come of Age, Torre Likes Their Look - New York Times
New York Times - By TYLER KEPNER LOS ANGELES - For the first 10 years of their existence, when they never won more than 70 games in a season, the Tampa Bay Rays faced Joe Torre more than any other manager. Rollins leads off Game 5 with homer Rollins, Phillies lead Dodgers in Game 5 of NLCS Publ.Date : Thu, 16 Oct 2008 02:11:08 GMT McCain, Obama get personal in final debate - The Associated Press
The Associated Press - HEMPSTEAD, NY (AP) - John McCain told Barack Obama to his face Thursday night, "You didn't tell the American people the truth" about a key campaign pledge as the two presidential rivals slung accusations at close quarters in the final debate of their ... McCain, Obama tussle over backing Bush’s policies Obama Widens Lead as Americans See `Serious' Crisis (Update2) Publ.Date : Thu, 16 Oct 2008 02:02:37 GMT Feds investigate failure of Washington Mutual - International Herald Tribune
International Herald Tribune - AP SEATTLE: Federal authorities said Wednesday they have opened an investigation into the failure of Washington Mutual Inc., the largest bank failure in US history. Federal Investigators to Examine Washington Mutual Washington Mutual's Failure Under US Investigation (Update2) Publ.Date : Thu, 16 Oct 2008 02:10:47 GMT Maddon Sticks to ‘Plan,’ Giving Ball to Kazmir - New York Times
New York Times - By JOSHUA ROBINSON BOSTON - Tampa Bay Rays Manager Joe Maddon has always disliked last-minute adjustments. So when he threw the Boston Red Sox a curveball on Wednesday by announcing that he was changing his Game 5 starter, Maddon said it was always ... Rays will go with Scott Kazmir in Game 5 Rays continue Cinderella story Publ.Date : Thu, 16 Oct 2008 02:11:08 GMT RSS Parser |
PARLOT::Ebooks, Scripts,
Websites, and more... Have you ever been in a department store and known... Read More Winning Customer ExperiencesMuch research has been done on what the... Read More Yesterday I went to buy a sandwich at a franchised... Read More The other day a reporter call to interview me on... Read More It may come as a surprise to you to discover... Read More I hate to sound like one of those cheesy get-rich-quick... Read More Why is it that Microsoft wants you to buy its... Read More CRM was supposed to bring companies closer to their clients.... Read More With Some Tips on How to RespondTt has probably happened... Read More Can we be too good to our customers?... Read More *********************************************Know Thyself - Socrates*********************************************I'd like to start this article with... Read More This morning I was having breakfast with my good friend... Read More The simplest way to describe a 'durian' (pronounced doo-ree-ann) is... Read More Is the special treatment you designed specifically to keep customers... Read More During the course of everyday business, many of you encounter... Read More Do you know you can open, answer, close and report... Read More Loyal customers are the foundation of almost every business. Going... Read More When was the last time you received a handwritten note... Read More If there was a restaurant in your town that was... Read More What a lot of money we have been wasting on... Read More It might sound quick and simple, to say how well... Read More The Reason Why Direct Internet Marketers Have To Work So... Read More 1. Hire people who have a service attitude. Some people... Read More Every customer you have is a word-of-mouth advertiser for you.... Read More From Ebay to the smallest home-operated start-up, e-businesses of all... Read More
Adsense
websites
Customer Feedback: Everyone has an Opinion - USE IT!
Customer Service - Winning Customer Experiences
The Reality of Customer Service in America and Best Efforts in Franchising, We Can Do Better
The death of customer servie
Aint We Wonderful!
How To Boost Your Bottom Line With Two Little Words
Why Cant Microsoft Make Soft Packaging?
CRM = Customers (dont) Really Matter
6 Reasons Why Complaining Customers are Golden
Customer Service Tips for Mail Order Businesses
What Do Your Clients REALLY Think of You?
Learn to Anticipate Your Customers Needs
Make Your Customer Your Friend
Small Business Customer Service Can Work Against You
Mastering Challenging Service Situations
Automating Your Help Desk Workflow
Customer Loyalty
Stand Out in Business the Write Way
The Added Value - Is YOU!
A New Way To Handle Complaints, Or Is It?
10 Customer Service Quality Statements to Measure up Against
Why You Should Always Honour Your Guarantees - Even When The Customer Is In The Wrong
Top 10 customer service tips
Poor Customer Service - Are Your Customers Driving Away Other Customers
E-Business?s Best Friend: eCRM
It's never too soon to start saying thanks to your... Read More
Do many of us realize that we are working an... Read More
Winning Customer ExperiencesMuch research has been done on what the... Read More
How often have you left a meeting with a customer... Read More
Note to Kmart: It wasn't about the weatherIn the 1970s... Read More
May people these days have a problem with mounting debt.... Read More
- Excerpt from Richard Saporito's latest e-book "How to Improve... Read More
As an entrepreneur, I'm always intrigued by small businesses, home-based... Read More
While most companies talk about consumer friendliness, customer centricity, customer... Read More
After years of flying below the radar in the magazine... Read More
You know how it is, you believe something for so... Read More
Q: I just discovered that for the past six months... Read More
You probably realise how the wrong tone of voice and... Read More
Wherever you turn these days you'll find articles covering every... Read More
Listening to complaints, whether they're reasonable or not, is a... Read More
One of the mantras we hear repeatedly in business is... Read More
I got it into my head sometime in December 2004... Read More
We all know the old adage, "The Customer is Always... Read More
Call center solutions solve a range of age-old problems. As... Read More
Different people call their Customers by different names. If they... Read More
What kind of image do you present when marketing your... Read More
Whether online or off, if you plan on running or... Read More
With all of the recent data theft in the financial... Read More
Q: In a recent column you made the point that... Read More
Do you have good customer service? Even for your free... Read More
Customer Service |