Astonish your Customers With These Customer Service Tips
Customer service today is getting worse. Win customers over and you build your business for life. Proven by the leader in the industry -- Nordstrom's. Nordstrom's customer service keeps improving and they continue to drive others out of business because of it. Here are six ways you can thrill customers and snatch a larger market share from your competitors.
...Offer to do an extraordinary favor
Here's an example of what I mean: A customer of a moving firm wanted to ship a kitchen table and chairs set to his son in a city 300 miles away. But the moving firm had a hefty weight requirement and a high minimum fee. The firm's manager said he made regular trips to that city. So he offered--at no cost--to load the set in his station wagon and deliver it on his next trip.
...Under promise, over deliver
A well-known air freight company promises to deliver a package by 10 am the next morning--but often delivers by 9 or 9:30 am. A local printing company always finishes the job before the due date. These are companies customers can count on.
...Give them a benefit they don't know exists
If your business offers coupons for certain items, discount those items for those purchases even if customers don't have the coupons.
...Put concern above profit
Only offer customers items they can use. Don't sell them higher-priced products just to make a big sale. You'll win the loyalty of customers if you look out for their best interest.
...Follow up after the sale
The most successful salespeople follow up regularly at scheduled times--not when they have a spare moment. Help yourself follow up by keeping a log of commitments made and when you promised to keep them.
...Comfort customers in time of need
Let's discuss this with an example. If a customer's air conditioning unit blinked out on the hottest Saturday of the year. Have a backup plan for these type of emergencies. People never forget it when you ease their comfort and will become your biggest raving fan. Return their call no matter how busy you are or have a plan on how to handle these calls. Work later than normal or have someone part-time and on-call. Talk with them on how you can ease their comfort until you can make it there. Ask if they would like to go to the mall or a movie where it is air conditioned and you will call them when you arrive. It doesn't matter if you are in the air conditioning and heating business or you're a consultant, think of ways you can ease customer's comfort. And don't forget to advertise that as well.
Catherine Franz is a Life and Business Coach and Master Practitioner in the Laws of Attraction. Catherine guides others in finding the light of their own existence and walking an attractive truth in their own lives.
http://www.abundancecenter.com http://abundance.blogs.com
 Google News Updated : Thu, 24 Jul 2008 06:51:44 GMT Discovery may boost statin safety - BBC News
BBC News - Scientists have pinpointed a gene mutation as a major cause of a rare side effect of the cholesterol-lowering drugs statins. They hope the discovery could lead to a simple test to identify patients at increased risk of myopathy - severe muscle pain and ... Gene May Predict Cholesterol-Lowering Drug Risk, Study Says Genetic Cause of Statin-Related Muscle Pain Found Publ.Date : Wed, 23 Jul 2008 23:14:24 GMT Zimbabwe Parties May Sign Unity Deal Soon, Business Day Reports - Bloomberg
Bloomberg - By Carli Lourens July 24 (Bloomberg) -- Zimbabwe's ruling and opposition parties may sign a power-sharing agreement soon as they have already agreed on a wide range of issues, Business Day reported, citing people it didn't identify. Fearsome Zimbabwe militias are afraid Delayed Zimbabwe Power-Sharing Talks Seen Beginning Thursday Publ.Date : Thu, 24 Jul 2008 06:23:06 GMT Rapper 50 Cent sues Taco Bell over ad - New York Daily News
New York Daily News - BY THOMAS ZAMBITO The rapper - real name Curtis Jackson - is suing the fast-food chain for using his hip-hop persona to tout its tacos. 50 Cent sues Taco Bell over ad campaign Rapper 50 Cent says Taco Bell stole his endorsement Publ.Date : Thu, 24 Jul 2008 06:15:09 GMT Favre's heir? With backing from mates, Rodgers waits patiently - USA Today
USA Today - By Matt Ludtke, AP By Larry Weisman, USA TODAY He no longer sounds like a retired player after seemingly passing on the opportunity to lead a talent-laden Packers squad. Video: The Rift Between Favre and the Packers Finding new home for Brett Favre won't be easy Publ.Date : Thu, 24 Jul 2008 02:06:18 GMT Christian Bale's lady sidekick: Sibi Bale - Los Angeles Times
Los Angeles Times - Like the Dark Knight/Bruce Wayne, Christian Bale is a real-life man of mystery. Averse to personal publicity, he is well-known for not wanting to discuss his private life. Christian Bale, Wife "Solid" at Knight's Spain Premiere Bale's family feud led to scuffle Publ.Date : Thu, 24 Jul 2008 02:10:31 GMT Karadzic lived the good life with wine, song - Reuters
Reuters - By Ivana Sekularac BELGRADE (Reuters) - Radovan Karadzic lived the good life while hiding from justice for 11 years: he watched his diet, fell in love and hung out in a small bar where hardliners gathered to sing about his wartime exploits. Video: Karadzic's arrest sparks clashes - 23 Jul 08 Karadzic's secret life enthralls his fellow Serbs Publ.Date : Thu, 24 Jul 2008 04:05:33 GMT Billionaires Back Antismoking Effort - New York Times
New York Times - Bill Gates and New York Mayor Michael R. Bloomberg announced their antismoking initiative on Wednesday in New York. By DONALD G. MCNEIL JR Bill Gates and Mayor Michael R. Bloomberg announced on Wednesday that they would spend $500 million to stop ... Video: Gates, Bloomberg Pool Riches to Fight Smoking The $500 million war on smoking Publ.Date : Thu, 24 Jul 2008 06:23:48 GMT Automate Your Blogging |
PARLOT::Ebooks, Scripts,
Websites, and more... "Hi this is Randy. Leave me a message after the... Read More The Reason Why Direct Internet Marketers Have To Work So... Read More Listening is the #1 communication skill for leadership, selling, customer... Read More I wish I had a nickel for every time someone... Read More If there was a restaurant in your town that was... Read More Do you need greeters or should you avoid them? That... Read More Service can be described as a "performance" of some kind... Read More Remember trading stamps? If you're over 40, chances are you... Read More Have you ever called a company and been greeted with... Read More When you make a mistake with a customer, should you... Read More I got it into my head sometime in December 2004... Read More Historically, customer service was delivered over the phone or in... Read More Every business loses customers, but not many do much about... Read More A few months ago, I wrote about ingenious styles of... Read More Corporations in every sector are spending more than ever before... Read More Are your company's call center services all that they could... Read More We all want great service, whether we are buying our... Read More There are two kinds of customer service we all experience... Read More Dr. Michael LeBoeuf, in his cassette album entitled, Win... Read More Having been in business a number of years, I'm amazed... Read More 1) Being placed on hold endlessly. Don't you just love... Read More There are five techniques that have been proven to be... Read More It may come as a surprise to you to discover... Read More Why is it that Microsoft wants you to buy its... Read More Ever notice how customer service varies from store to store?... Read More
Adsense
websites
How to Transform Your Voicemail into an Effective Medium of Communication
Why You Should Always Honour Your Guarantees - Even When The Customer Is In The Wrong
Listening: The Foundation of Communication
Should I Have My Company Mystery Shopped?
The Added Value - Is YOU!
RETAIL GREETERS: Sales Builders or Customer Turnoff?
Service Equals Performance Equals Service
Loyalty Programs May Keep Customers Coming Back ? But First You?ve Got to Earn their Trust
Customer Service Is Dying - and Im Not Feeling So Good Myself
Turning Customer Mistakes Into Raving Fans
Mexico: Online Ordering?Dont!
Customer Service and The Human Experience
Renewing Customer Loyalty
Sorry, No Customer Service After 4:00 P.M.
Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms
Call Center Services - An Ever Increasing Demand
11 Ways to Get What You Want - Be a Clever Customer!
Add Value - And Kill Mediocrity in Customer Service
What Every Employee Should Know About How to Win the Loyalty of Customers
How to Deliver Exceptional Customer Service
4 Customer Service Mistakes Companies Should Avoid Making
What Every Employee Should Know About How to Prevent Customer Service Conflicts
Aint We Wonderful!
Why Cant Microsoft Make Soft Packaging?
Foolproof Customer Service Strategies (That Only A Fool Would Try!)
Affordable and Reliable Web Hosting Starting at $4.49/Month
4 Tips Toward Overcoming Bad Customer Service
Customer service is the pits, you say. You are not... Read More
My Child Has Opie Eye!
7:00 a.m., the silence in the house is broken by... Read More
The death of customer servie
The other day a reporter call to interview me on... Read More
Hit The Jackpot With Customer Complaints
Our most powerful instinct is to avoid customer complaints, but... Read More
Loyalty Programs May Keep Customers Coming Back ? But First You?ve Got to Earn their Trust
Remember trading stamps? If you're over 40, chances are you... Read More
Create a Positive, Upbeat, Can-Do Workforce and Dazzle the Customer with Your Caring!
Given the choice of dealing with a positive, upbeat employee... Read More
Dealing with Difficult People
1. Don't get Hooked !!!When people behave towards you in... Read More
Revealed ? A Simple Formula For Success! Exceeding Expectations
Delight = Customer Expectation plus 1. This was the simple... Read More
Listening to Customers - 5 Tips
In a strange juxtapositioning of articles, this month's UK '... Read More
Customer Service Has Moved Toward Customer Care
As I waited for an answer to my VCR inquiry... Read More
Customer Service - Winning Customer Experiences
Winning Customer ExperiencesMuch research has been done on what the... Read More
Quality vs. Quantity
There is a battle in Call Centers. The teams are... Read More
Post Office, Incredible Lady Postmaster
There are two Post Offices that I routinely visit. One... Read More
More Customers - Watch those Little Things
Two situations, two perfectly acceptable experiences, but in one case,... Read More
Dealing with Disgruntled Customers
No matter how hard you try, in business you simply... Read More
7 Bits Of Critical Information You Cant Afford NOT To Know About Your Customers
If you think customer relationship management is just a piece... Read More
How Not to Get Stiffed, Improving Your Collection Procedures
Some businesses have slow paying customers or past due balances... Read More
One Critical Question to Ask Yourself Every Day
What happened to the old saying, the customer is always... Read More
Clients - What They Want from You
A growing number of individuals are finding themselves called to... Read More
8 Critical Steps to Establish a Customer Service Culture
"Every company's greatest assets are its customers, because without customers... Read More
Are You Giving Your Customers Enough Reasons To Return To Your Business?
Good customer service just isn't enough anymore in the marketplace... Read More
Customer Service Is More Than Just Being Nice To People
Many organizations tackle to the issue of customer service by... Read More
Minimize The Pain of Check Recovery
$350 million in bad checks are written each and every... Read More
When the Customer Demands: Give a Discount or Lose the Order
Periodically every sales person encounters the customer who refuses to... Read More
Customer Neglect
What have you done for your existing customers lately? Probably... Read More
Customer Service |