Take Care of Yourself Before You Take Care of Your Customer

One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More

You Bever Know Who Youre Serving

You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More

Clients... and 38 ways to communicate with them

As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More

Customer Service - A Lost Art?

Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More

Is your Online Business Customer-Friendly?

Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More

Customer Service A Chickens Way

Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More

Make An Action Plan To Improve Customer Service

Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More

Losing Angry Customers

This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More

Create Win-Win Deals With Your Competitors

In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More

Making The Most Of Newsletters

Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More

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Google News Updated : Mon, 12 May 2008 05:17:40 GMT Fierce Fighting Breaks Out East of Beirut - New York Times CBC.ca Fierce Fighting Breaks Out East of Beirut New York Times - 1 hour ago Bela Szandelszky/AP Lebanon's Hezbollah supporters smoke as they sit on the highway leading to Beirut's international airport. Fighting erupts outside Beirut United Press International Lebanon's Sunni bloc built militia, officials say Los Angeles Times BBC News - Reuters - Bloomberg - RedOrbit all 3,956 news articles Publ.Date : Mon, 12 May 2008 03:35:54 GMT Sudan cuts ties with Chad after rebel attack - Reuters Citizen Sudan cuts ties with Chad after rebel attack Reuters - 52 minutes ago By Opheera McDoom KHARTOUM (Reuters) - Sudan cut diplomatic relations with Chad on Sunday after an attack on the capital Khartoum by Darfur rebels which it said was supported by Chadian President Idriss Deby. Sudan’s Army Beats Back Rebel Attack on Capital New York Times Darfur JEM chief safe after leading assault on capital: rebels Sudan Tribune AFP - Xinhua - USA Today - Monsters and Critics.com all 1,590 news articles Publ.Date : Mon, 12 May 2008 04:25:37 GMT Bill Clinton appears in Eastern Ore. - Seattle Times KVAL Bill Clinton appears in Eastern Ore. Seattle Times - 1 hour ago By SHANNON DININNY AP Writer In visits to three rural communities far east of Democrat-rich Portland, former President Bill Clinton touted his wife's economic, education, energy and health care policies and urged residents to support her in Oregon's ... President Clinton rallies voters in Oregon KBCI CBS 2 Bill Clinton appears in Pendleton, Ore. Seattle Post Intelligencer The Oregonian - OregonLive.com - EastOregonian.info (subscription) - KTVB - Baker City Herald all 50 news articles Publ.Date : Mon, 12 May 2008 03:19:17 GMT Brush fires force home evacuations in Florida - The Associated Press MyFoxOrlando.com Brush fires force home evacuations in Florida The Associated Press - 2 hours ago MALABAR, Fla. (AP) - Brush fires forced residents to flee more than 500 homes in central Florida on Sunday and closed a major interstate, authorities said. Crews Battle Brush Fires MyFoxOrlando.com Smoke from Brevard County brush fire closes section of I-95 TCPalm Bradenton Herald - WFLX Fox 29 - United Press International all 178 news articles Publ.Date : Mon, 12 May 2008 02:50:29 GMT Cablevision May Be Close to Buying Newsday as Murdoch Drops Out - Bloomberg eFluxMedia Cablevision May Be Close to Buying Newsday as Murdoch Drops Out Bloomberg - 55 minutes ago By Gillian Wee and Dan Hart May 12 (Bloomberg) -- Cablevision Systems Corp., the New York-area cable provider, may be close to buying Long Island's Newsday newspaper for $650 million after Rupert Murdoch's News Corp. Cablevision Offer Baffles Wall Street (Again) New York Times Cablevision Close to Newsday Purchase TheStreet.com The Associated Press - RTT News - Journal and Courier - Newsday all 1,030 news articles Publ.Date : Mon, 12 May 2008 04:22:26 GMT Westpac Bank in takeover talks with St George - Reuters The Age Westpac Bank in takeover talks with St George Reuters - 1 hour ago By Victoria Thieberger SYDNEY (Reuters) - Westpac Banking Corp Ltd (WBC.AX: Quote, Profile, Research), Australia's fourth-biggest bank, said it was in takeover talks with St George Bank Ltd (SGB. Westpac Aims To Buy Way To Top In Australia Forbes Westpac of Australia Offers to Buy St. George Bank (Update3) Bloomberg AFP - The Age - The Australian - International Herald Tribune all 368 news articles Publ.Date : Mon, 12 May 2008 04:15:07 GMT RIM's BlackBerry Bold Beats Apple to the 3G Punch - PC World CNET Crave Blog RIM's BlackBerry Bold Beats Apple to the 3G Punch PC World - 1 hour ago Research in Motion's sleek new BlackBerry Bold 9000 will support 3G networks worldwide, as well as Wi-Fi and GPS. Will it be able to withstand a 3G iPhone challenge? Hands-On with the New BlackBerry Bold PC Magazine New top-of-the-line BlackBerry doubles screen resolution The Associated Press Bloomberg - CNet News.com Blog - Electronista all 63 news articles Publ.Date : Mon, 12 May 2008 04:07:35 GMT RSS Feed Reader Web Site Traffic

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Why Passenger Surveys are a Transport Operators Best Friend

Public transport operators who already use passenger surveys may not... Read More

Whats Love Got To Do With It?

Customer Loyalty, we all want it. Don't we?Some people say... Read More

Accountability

The Call Center world is an intense pressure-driven environment continually... Read More

Automating Your Customer Support

My regular readers will know that one of the things... Read More

What Every Employee Should Know About How to Prevent Customer Service Conflicts

There are five techniques that have been proven to be... Read More

Writing The Book On Great Customer Service

Q: One of the big chain bookstores recently opened up... Read More

Hook Me Up With A Human

Oh, what has happened to the carbon-based organizational interface? Many... Read More

7 Bits Of Critical Information You Cant Afford NOT To Know About Your Customers

If you think customer relationship management is just a piece... Read More

What Every Manager Should Know About Seeing the World from Where the Customer Is Standing

It is important to remember that the customer doesn't necessarily... Read More

Mexico: Online Ordering?Dont!

I got it into my head sometime in December 2004... Read More

Doesnt Anybody Work Here? Nametags Impact Employee Communication

Walmart was the first business to require all its employees... Read More

Why Cant Microsoft Make Soft Packaging?

Why is it that Microsoft wants you to buy its... Read More

What Exactly is Customer Relationship Management?

The defintion of Customer Relationship Management (CRM) that I favor... Read More

Customer Neglect

What have you done for your existing customers lately? Probably... Read More

Get Customers to Stop Calling You--12 Easy Ways to Save Money with Online Customer Support

Despite rumors to the contrary, the Web is not dead.... Read More

Is Your CRM (Customer Relationship Management) System Doomed To Fail?

"Right, People. Let's blast out that mail campaign we've been... Read More

Over Deliver - The Key to Customer Satisfaction

Client satisfaction starts with meeting or beating the contractual obligations... Read More

4 Easy Steps to Better Online Customer Support

Customer support is very important when you're running a business,... Read More

Boomerang Customers- What You Might NOT Think Brings Them Back!

With all of the calendars and PDA's and lists I... Read More

The 7 Principles of Business Integrity

If you have integrity, nothing else matters. If you don't... Read More

Listen to Suggestions

If you are up to your ears in a stressful... Read More

Stay - Say - Pay

Would you like to have customers that stay with you... Read More

Quality vs. Quantity

There is a battle in Call Centers. The teams are... Read More

Committed To Your Customer? Prove It When They Complain!

Businesses like to brag in their advertising about quality of... Read More

Client Service as a Competitive Advantage

As someone who has been heavily involved facilitating strategic planning... Read More