Effective brand marketing starts by gathering information. What is known and thought now both inside and outside your walls? Do you know who your competitors are and what their brand is? Why do clients choose-or not choose-your company? What do clients value most about your firm? Both quantitative and qualitative information is needed to get a clear picture of your company's, and your industry's, place in the mind of your audience.

Having gathered information, both internal and external feedback is reviewed. It is time to compare the needs that exist in the market with the strengths your firm has or wants to develop. This process identifies the most marketable elements to a given audience, the focus features.

With a clear picture of the features your company can deliver well, and an understanding of who would value these features, key benefits are defined and linked to a feeling, the core value, to create further focus. The purpose of brand is to create a durable connection and build recognition, recollection and referrals.

The visual image, verbal message and experience that will be delivered must be developed to communicate your brand perception. While staff, headlines and images may change from year to year and campaign to campaign; this structure creates a stable base that allows for flexibility without veering off course.

Educate everyone on your brand so that each staff member becomes a "Keeper of the Brand." The biggest problem with maintaining brand is lack of consistency. A new marketing director, eager designer or outside consultant bored with what has been done and wanting to put their own stamp upon the company can quickly derail a brand. While you can't change your logo every year, regular evaluation of the tools employed to convey your message is vital in keeping both your audience and your staff engaged.

Strong roots are needed to keep a tree healthy, and essential in surviving a storm. When growing your brand, be thorough in discovery, objective in the definition of position and consistent in delivery, and the process of building brand will be time well spent in attracting and maintaining the kind of clients that will grow and sustain your business.

About The Author

Beth Brodovsky is the president and principal of Iris Creative Group, LLC. Brodovsky earned a Bachelor of Fine Arts in Communication Design from Pratt Institute, New York. Before launching her own firm in 1996, she spent eight years as a corporate Art Director and Graphic Designer, providing a sound foundation in management and organizational standards and structure. Iris Creative specializes in providing marketing and strategic communication services to clients in service industries and small businesses. For more information contact Beth at bsb@iriscreative.com or 610-567-2799.

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