Have you ever dealt with a salesperson or a waiter who gave you unbelievably good service? How about someone who didn't seem to care about you one bit?
Which of those people would you go back to the next time you needed to make another purchase or eat another meal?
I'm willing to bet you would go back to the business or person who gave you great service. Have you ever considered that this same principle applies to your eBay sales?
One of the easiest ways to get more sales on eBay is to make every buyer think "Wow, I've never had such a good experience buying on eBay!"
Once someone has bought from you and had a good experience, they're much more likely to buy from you again. They already know they can trust you, you ship quickly, your descriptions are clear and honest, and all the other things buyers wonder about when dealing with an unknown seller.
Use the following 5 tips and watch your repeat business go through the roof...
1. Quick Response
When you have an item listed on eBay and a potential buyer contacts you with a question, respond quickly. It's important, and actually critical to your success to check your email several times a day. Answering a question quickly could be the difference between you getting the sale or the buyer going elsewhere.
2. Accurate Listings
When you list your items on eBay, write an accurate description. You don't have to write long paragraphs or rambling information, but provide exact measurements, colors, condition, etc. Be honest and precise when it comes to your description.
3. Buyer Contact
Once your items have sold, be responsive to the buyer. Contact them as quickly as possible after the auction has ended, thank them for their purchase and provide the required information for payment.
4. Sending Items
In your description, provide accurate details regarding shipment. Make sure the items are sent within the time you stated. In many cases, people purchase something for a specific purpose and if you don't ship it when stated, not only do you mess up their schedule but you have probably lost a customer and opened the door for negative feedback.
5. Shipping & Handling
You should always charge actual shipping costs, or at most a little extra to cover the cost of your shipping materials. There are a number of shipping calculators that can be added to your description so people can calculate their own shipping. Another option is to state that you will provide actual shipping at the end of the auction, based on the destination. Overcharging your customers for shipping and handling is frowned upon and will often result in unhappy customers.
It's always a good idea to include a thank-you note with every item that you ship. It can be on a business card or something larger, whatever you prefer.
Of course your thank-you note will also include the address to your eBay listings and a friendly reminder for your customer to check back regularly for more of your great deals and exceptional customer service...
John Lenaghan offers success tips for making money on eBay, dropshippers and many other topics on the Online Auction Advisor website. Visit http://www.online-auction-advisor.com for more ways to improve your buying and selling on eBay.
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Wall Street Journal - By JARED A. FAVOLE and SHIRLEY S. WANG Pfizer Inc. is due to appear Monday before outside medical experts and Food and Drug Administration officials to make a case for allowing its Fablyn osteoporosis drug on the market. Irradiation's expansion increases scrutiny of FDA FDA to List Drugs Being Investigated Publ.Date : Mon, 08 Sep 2008 04:00:26 GMT Police: PM's ex-law partner Messer should also be indicted - Jerusalem Post Jerusalem Post - By YAAKOV LAPPIN AND JPOST.COM STAFF As well as recommending that Prime Minister Ehud Olmert be charged in the Talansky and Rishon Tours affairs, police also said there was sufficient evidence to indict the prime minister's close associate and former ... Israeli police recommend to indict Olmert's ex-law partner Olmert: Kadima will remain a leading party Publ.Date : Mon, 08 Sep 2008 06:51:54 GMT MSNBC Drops Olbermann, Matthews as News Anchors - Washington Post
Washington Post - By Howard Kurtz MSNBC is removing Keith Olbermann and Chris Matthews as the anchors of live political events, bowing to growing criticism that they are too opinionated to be seen as neutral in the heat of the presidential campaign. MSNBC Takes Incendiary Hosts From Anchor Seat MSNBC switches election anchors Publ.Date : Mon, 08 Sep 2008 04:12:15 GMT Stocks in Europe, Asia, US Futures Rally on Fannie, Freddie - Bloomberg
Bloomberg - By Michael Patterson Sept. 8 (Bloomberg) -- Stocks in Europe and Asia climbed and US futures gained on speculation the US government's takeover of Fannie Mae and Freddie Mac will shore up the mortgage market and stem losses at financial firms. Video: AP Top Stories WRAPUP 1-China, Japan hail US mortgage bailout as doubts linger Publ.Date : Mon, 08 Sep 2008 07:38:07 GMT New Pakistan President Will Face `Struggling' Economy (Update1) - Bloomberg
Bloomberg - By James Rupert Sept. 8 (Bloomberg) -- Pakistan's Asif Ali Zardari is set to take over as president of a country with the world's riskiest debt, the weakest currency in its history and a stock market so depressed that the exchange ordered a freeze on ... Video: Inside Story-Pakistan's New President-Sept 7, Part 1 Pakistan's new president Publ.Date : Mon, 08 Sep 2008 06:59:51 GMT WaMu chief reportedly ousted Silicon Valley / San Jose Business ... - Bizjournals.com
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